Saturday 5 February 2011

Customer - actually pretty damn good - service

In contrast to last post - B&Q, this time, where we just bought a posh Cooke & Lewis shower cubicle, on account of the fact that it was 50% off plus a further 15% last weekend. So we arrange a delivery date and go home, only to realise that it won't fit in the shower room, without banging the door on the loo every time the door is opened. So we phone up B&Q, expecting to be fobbed off but are told very pleasantly that it's no problem at all and of course we can swap it for a different model (corner door), even though the model we now want wasn't actually in the sale catalogue. And of course they can still deliver on the same date. And no extra charge.

Well done, B&Q. You shall retain my custom in the future.

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